Return

At Kim Los Angeles, we understand that choosing the perfect luxury timepiece or jewelry piece is a significant decision. We are dedicated to ensuring your complete satisfaction with every purchase.

Return Eligibility:

  • Timeframe: Returns must be initiated within 7 days of the original delivery date.

  • Condition: Items must be unworn, in their original condition, and include all original packaging, accessories, and documentation (e.g., warranty card, manual).

  • Exclusions: Custom orders, special orders, engraved items, and "Price on Request" watches are generally not eligible for return. Please contact our customer service team for details and any applicable exceptions.

Initiating a Return:

  • Contact Us: Reach out to our customer service team to obtain a Return Merchandise Authorization (RMA) number. Provide your order number and the reason for your return.

  • Prepare the Package: Safely pack the item in its original packaging, ensuring all accessories and documents are included. Clearly mark the package with the RMA number.

  • Ship the Item: Customers are responsible for return shipping costs. We recommend using a reliable carrier like FedEx or DHL for secure shipping.

Refunds:

  • Processing Time: Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5-7 business days.

  • Restocking Fee: A restocking fee may apply if the item is returned in a condition that differs from its original state.

  • Non-Refundable Costs: Original shipping fees are non-refundable.

Authenticity Assurance:

If you have any concerns about the authenticity of your purchase, please contact us immediately. Your peace of mind is our priority.

Exceptions:

  • Items purchased during sales or promotional events may have limited return eligibility.

  • Watches or jewelry that show signs of wear, damage, or alteration after delivery are not eligible for return.

  • "Sourced Watches" are non-returnable due to the bespoke nature of these orders.

At Kim Los Angeles, we aim to make the return process smooth and hassle-free. If you have questions or need further assistance, our dedicated customer service team is always here to help.